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Policies

Delivery Policy:

A local delivery fee of $4.95 to $9.95 will be added to the following zip codes: 30125, 30161, 30165, 30153, 30124. All items for local delivery are hand-delivered by Bussey’s.

A delivery fee of $9.95 will be added to all Nationwide and International orders along with a $4.95 wire-fee.

U.S. orders must be received before 1:00 pm in the recipient’s time zone to guarantee same-day delivery. Orders received after that time will be delivered the following day. We do our best to accommodate deliveries at specific times of day, but we do not guarantee it.

We are unable to make deliveries on Sunday. Orders placed for delivery on this day will be delivered the following business day.

Bussey’s is always closed for the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Delivery of orders to rural route addresses and cemeteries cannot be guaranteed.

We will be happy to accept your international orders if you call our shop directly. International orders cannot be placed online.

Substitutions

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

 

Order Policy: 

We cannot guarantee specific flowers in areas other than in our local area, but we can guarantee that your gift will maintain the same quality that we cover with our 100% guarantee satisfaction.

We guarantee 100% satisfaction. If you are not completely satisfied, please contact our Customer Service Department at (770) 234-1040 or toll free at 1-800-292-0913.

Sales Tax Information:

Every Internet order you place with us will be charged a sales tax of 7.00%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order. 

Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at (770) 234-1040. We are also unable to accept cancellations or change requests via e-mail.

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